Frequently Asked Questions.

Simply click on the Free Trial button located on our Pricing page to start your free trial.  If you already know which plan your company needs, head to the Pricing area and select the preferred plan for your company, then complete the registration and payment step.  Then follow the simple step by step instructions to start your BA Analyser experience.

Yes, there are currently 11 categories that your company can choose from, whether it be 1 category or all 11.  These can be selected in the Company Setup once you have signed up to a plan.

NO, your information will only be shared internally and is protected in line with the Privacy policy contained within this application, please read it carefully.

If you are having a system or programme issue with the application then please click on the help desk link below and lets us know. Complete the email support request form and we will endeavour respond the same day if your request is filed before 12 noon or the following day if your request is filed after 12 noon.

The plan options are clearly defined. The only Plan that needs more details from you is the Multi Location and the Multi Brand plan. This just needs you to enter how many locations and how many brands your company has, and the Price Builder will identify the additional costs, and you will then have the right plan for you and your company.

Yes.  By choosing a plan now, you know you’re using the right Analyser system for your company, and you’ll be ready to integrate the system with your company after your free trial expires.

No. We do not collect credit card information when you sign up for a trial account. Enter it when you upgrade your plan or choose the invoicing option that best suits your company’s needs.

You’ll be asked to confirm the payment plan which is right for you to continue using the Analyser system.  If not, there's no need to cancel anything. Your account becomes inactive, but your data remains intact in case you decide to upgrade your plan another time.

Alternative solutions may charge based on the number of users (seats) that your company has. Depending on the Analyser plan you choose, Analyser allows you to have unlimited users, up to 1 head office and 4 additional locations for our standard Analyser product. Other solutions may also charge for specialised reporting. Analyser starts with 7 standard reports, but is fully customisable to your business requirements with our easy to build advanced report search. All of this and much more comes with the standard Analyser product.

Yes. We're happy to work with franchises on volume pricing. Please view the Multi Location plan for more details, as the more locations, the lower the price for Analyser.

Write to us at analysersales@brandadvantage.com or call us at +64 (09) 307 7090 in New Zealand and we’d be happy to chat with you.